Privacy Policy
Last updated: July 2026
ReadyFill is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data. Please read this policy carefully before using the ReadyFill application.
By using ReadyFill, you agree to the collection and use of information as described in this policy.
1. Who We Are
1.1 ReadyFill is a marketplace hub connecting people and businesses with immediate solutions across a range of project needs — including bulk materials (such as fill, topsoil, mulch, and aggregate), equipment hire, and other project resources. We operate a mobile application (iOS and Android), a web portal, and a supporting backend.
1.2 For privacy enquiries, contact us at: info@readyfill.com.au
2. Collection of Publicly Available Information and Lead Sourcing
2.1 ReadyFill collects personal information from publicly available sources in the civil, construction, materials, transport, and logistics sectors. This includes contact details, business names, and information about commercial opportunities that individuals and businesses have made publicly available through community pages, groups, websites, social media pages, online noticeboards, and similar public online services.
2.2 ReadyFill staff manually review these public sources to identify people and businesses who may benefit from the ReadyFill platform. ReadyFill does not collect information from paid, private, closed, restricted, invitation-only, or login-protected online areas.
2.3 ReadyFill collects publicly available information for the following purposes:
(a) to contact individuals and businesses about ReadyFill and its services;
(b) to confirm whether a publicly listed commercial opportunity remains current;
(c) to seek authority to create a ReadyFill account or listing on a person's behalf;
(d) to assist people to register for and use the App; and
(e) to operate, maintain, and improve the ReadyFill platform.
2.4 If ReadyFill identifies your publicly disclosed contact details in connection with a relevant commercial opportunity, a ReadyFill staff member may contact you by telephone to discuss ReadyFill and whether you would like to create an account or have a listing posted on your behalf.
2.5 If you provide verbal authority by telephone, ReadyFill will create an unverified account on your behalf and record that authority in its internal records. You will be invited to verify your account by logging in. ReadyFill will not continue to create or update listings for an unverified account where you have not completed verification.
2.6 ReadyFill does not sell, trade, or disclose your personal information to third parties for their independent commercial gain. Information you provide, or that ReadyFill collects from public sources, may be displayed to other authenticated ReadyFill users through the App in the form of a listing, subject to the access tier applying to the relevant user. ReadyFill does not publish your personal information outside the App.
2.7 ReadyFill may disclose personal information where reasonably necessary to:
(a) comply with a legal obligation or court order;
(b) protect the safety or rights of users or the public;
(c) investigate suspected fraud, misconduct, or misuse of the platform; or
(d) operate and maintain the App as described in this policy.
3. Information We Collect
3.1 Information You Provide
(a) Account Registration:
(i) Mobile phone number and country code
(ii) Email address
(iii) First and last name
(iv) Profile photo
(b) Business Accounts (additional):
(i) Business name
(ii) Australian Business Number (ABN)
(iii) Business contact name and email
(c) Job and Listing Information:
(i) Listing type (material, equipment, or other resource)
(ii) Material type, quantity, unit, and description
(iii) Equipment type, specifications, and availability
(iv) Job or listing location (address or GPS coordinates)
(v) Preferred radius for matching
(vi) Photos of materials, equipment, or sites
(vii) Scheduled dates and pricing
(d) Communications:
(i) Chat messages sent between users within the app (processed via Stream — see clause 5.5)
(ii) Voice and video calls made within the app (processed via Stream — see clause 5.5)
(iii) Contact enquiries submitted to ReadyFill support
(e) Payment and Subscription:
(i) Subscription plan selection
(ii) In-app purchase receipts
(iii) Payment status (processed and stored by Stripe — we do not store raw card details)
3.2 Information Collected Automatically
(a) Location Data:
(i) Precise GPS coordinates when you create a job or equipment listing, or view the live jobs map
(ii) Location is used to match you with relevant opportunities and to display your listing on the map
(iii) Location access requires your permission and can be revoked at any time in your device settings
(b) Device and Technical Data:
(i) Device type (iOS or Android)
(ii) Push notification token (used to deliver notifications to your device)
(iii) App version
(iv) Error logs and diagnostic data (see clause 5.4)
(v) Actions taken in the app (account creation, job posting, quote interactions, app opens)
(vi) Login timestamps
(vii) Feature usage patterns
4. How We Use Your Information
4.1 We use the information we collect to:
(a) create and manage your account;
(b) verify your identity via one-time password (OTP);
(c) match your listings with relevant buy, sell, hire, or supply opportunities;
(d) display your job and equipment listings on the live jobs map;
(e) facilitate real-time chat, voice calls, and video calls between users;
(f) process subscription payments and manage your plan;
(g) send push notifications about job matches, quotes, chat messages, and account updates;
(h) provide customer support;
(i) monitor app performance and fix errors;
(j) improve the app's features and functionality;
(k) comply with legal obligations; and
(l) share listing and post content with our community page, and — where you have provided consent — auto-post content from the community page to the platform.
4.2 Data Breach Notification
ReadyFill is committed to transparency regarding data security. If we become aware of a data breach that is likely to cause serious harm to any affected individual, we will notify those individuals and the Office of the Australian Information Commissioner (OAIC) and take appropriate steps to contain and remediate the breach as quickly as practicable. As ReadyFill grows, we will continue to monitor our obligations under the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth) and will update this policy accordingly.
5. Third-Party Services
5.1 To operate the ReadyFill platform, we use the following third-party services. Each receives certain data as described below.
5.2 Google / Firebase
ReadyFill uses several Firebase services provided by Google LLC. Each service and the data shared with it is listed below:
Firebase Authentication — Account login and session management. Data shared: phone number, user ID.
Firebase Realtime Database — Real-time chat messaging. Data shared: message content, sender/receiver IDs, timestamps.
Cloud Firestore — Job and equipment listing storage and retrieval. Data shared: listing details, location, photos, user IDs.
Firebase Storage — Profile photos and uploaded job/equipment images. Data shared: uploaded image files.
Firebase Cloud Messaging — Push notifications. Data shared: device push token, notification content.
Firebase Analytics — Usage analytics and app improvement. Data shared: user ID, app events, device type, app version.
Data processing terms for Google services are incorporated into Google's standard Terms of Service and Cloud Service Agreement. Google Privacy Policy: policies.google.com/privacy
5.3 Google Maps Platform
Used to display the interactive job map, allow location selection, and geocode addresses. GPS coordinates and address searches are transmitted to Google's servers. Google Maps Terms: cloud.google.com/maps-platform/terms
5.4 Apple App Store / Google Play
In-app purchases made through iOS or Android are processed by Apple or Google respectively. Purchase receipts are verified through their servers.
5.5 Stream
ReadyFill uses Stream (provided by Stream.io, Inc.) to power in-app chat messaging, voice calls, and video calls between users. The following data is transmitted to and processed by Stream to deliver these features:
Chat messaging — Message content, sender and receiver user IDs, timestamps, read receipts.
Voice and video calls — Call metadata (duration, participants), audio and video streams during the call.
User presence — Online/offline status, last active timestamps.
Stream's servers are located in the United States and other regions depending on your configured data residency. ReadyFill has entered into a Data Processing Agreement with Stream. Stream does not use your personal information for its own commercial purposes beyond providing the service to ReadyFill. Stream Privacy Policy: getstream.io/legal/privacy-policy/
5.6 Sentry
Used for error monitoring and crash reporting. When the app encounters an error, diagnostic information including stack traces, device type, app version, and an anonymised user identifier may be sent to Sentry. Sentry's servers are located in the United States. ReadyFill has entered into a Data Processing Agreement with Sentry. Sentry Privacy Policy: sentry.io/privacy
5.7 Twilio
Used to send one-time passwords (OTP) for phone number verification. Your phone number is transmitted to Twilio to deliver the verification SMS. Data processing terms for Twilio are incorporated into Twilio's standard Terms of Service. Twilio Privacy Policy: twilio.com/en-us/legal/privacy
5.8 Stripe
Used to process subscription payments and manage billing. Payment processing terms, including data handling obligations, are incorporated into Stripe's standard Terms of Service and Privacy Policy. We do not store raw card details. Stripe Privacy Policy: stripe.com/au/privacy
6. Location Data
6.1 ReadyFill requests access to your device's location to:
(a) pre-fill your location when creating a job or equipment listing;
(b) display nearby listings on the live jobs map; and
(c) match listings by proximity.
6.2 Location data is stored with your job and equipment listings and is visible to other users on the map.
6.3 Residential addresses: If your listing is located at a residential address, we recommend using a nearby intersection or suburb-level location rather than your precise street address. ReadyFill cannot restrict which users view map listings, and precise residential addresses will be visible to all users of the platform.
6.4 We do not track your location continuously in the background. You can disable location access at any time in your device settings, though some features (such as creating a listing or viewing the map) may not function without it.
7. Cookies and Web Tracking
7.1 Web Portal
When you use the ReadyFill web portal, we and our third-party service providers may use cookies, pixels, and similar tracking technologies to:
(a) maintain your session and keep you logged in;
(b) remember your preferences and settings;
(c) analyse usage patterns and improve the platform; and
(d) monitor performance and identify errors.
7.2 Types of cookies we may use:
(a) Strictly necessary cookies: Required for the web portal to function. These cannot be disabled.
(b) Analytics cookies: Used to understand how users interact with the platform (for example, via Firebase Analytics). These collect information in an aggregated or anonymised form where possible.
7.3 We do not currently use advertising cookies or third-party retargeting pixels on the ReadyFill web portal.
7.4 Most browsers allow you to control cookies through their settings. Disabling strictly necessary cookies may affect the functionality of the web portal.
7.5 Mobile Application
The ReadyFill mobile application does not use browser-based cookies. Equivalent tracking is performed through the device and usage data described in clause 3.2.
8. Data Sharing
8.1 We do not sell your personal information to third parties.
8.2 We share data only in the following circumstances:
(a) With other ReadyFill users: Your name, general location, and listing details are visible to other users when you post a job or equipment listing. Your profile photo and first name are visible in chat.
(b) With service providers: We share data with the third parties listed in clause 5 solely to operate the app. These providers are contractually bound, through their standard terms or separately executed agreements, to protect your data.
(c) For legal compliance: We may disclose data if required by law, court order, or to protect the rights and safety of ReadyFill, our users, or the public.
(d) Business transfers: In the event of a merger, acquisition, or sale, your data may be transferred as part of that transaction. We will notify you before this occurs.
(e) Community page: We may share listing and post content (excluding personal contact details such as email addresses and phone numbers) from the platform to our community page for promotional and community engagement purposes. Where we wish to repost or auto-post content originating from the community page back to the platform, we will contact you directly to obtain your verbal consent before doing so. Auto-posting from the community page to the platform will not occur without your prior consent.
9. Overseas Data Transfer
9.1 Some of the third-party services we use process and store your data on servers located outside Australia. Known overseas transfers are:
Firebase (Google LLC) — Account data, chat messages, listing data, analytics. Location: United States and other Google infrastructure regions.
Stream (Stream.io, Inc.) — Chat messages, call metadata, user presence data. Location: United States and other Stream infrastructure regions.
Sentry — Error logs, anonymised device identifiers. Location: United States.
Twilio — Phone numbers (for OTP delivery). Location: United States.
Stripe — Payment status and transaction records. Location: United States and other Stripe infrastructure regions.
9.2 We take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles (APPs). For Google, Stripe, and Twilio, data handling obligations are incorporated into their standard service agreements. For Sentry and Stream, we have entered into separately executed Data Processing Agreements.
9.3 Where we are unable to ensure that an overseas recipient will handle your information in accordance with the APPs, we will seek your specific consent before transferring your information.
9.4 By using ReadyFill and agreeing to this policy, you consent to the transfer of your personal information to the countries listed above for the purposes described in this policy.
9.5 If you have concerns about overseas transfers, contact us at info@readyfill.com.au.
10. Data Storage and Security
10.1 Your data is stored across:
(a) our backend servers hosted on AWS (Sydney region, ap-southeast-2);
(b) Google Firebase infrastructure (global);
(c) Stream infrastructure (United States and other regions); and
(d) your device (encrypted local storage).
10.2 We take reasonable technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include HTTPS encryption for all data in transit, access controls, and regular security reviews.
10.3 No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately at info@readyfill.com.au.
11. Data Retention
11.1 We retain your personal information for as long as your account is active or as needed to provide our services, subject to the following:
(a) Account data: Retained while your account is active. If you delete your account, your data is soft-deleted and fully purged within 30 days, except where retention is required by law (see clause 11.1(e)).
(b) Chat messages and call records: Retained while the associated chat room or call record is active. Upon deletion of a chat room or account, messages and call metadata are removed within 30 days, subject to clause 11.1(e).
(c) Job and equipment listings: Retained until you delete them or they expire, after which they are removed within 30 days.
(d) Analytics and error logs: Retained in accordance with the retention policies of Firebase Analytics and Sentry respectively (typically 14–90 days).
(e) Legal and financial retention obligations: Certain records — including payment records, transaction histories, and tax-related data — must be retained for a minimum of 7 years under Australian financial, taxation, and corporate law, regardless of account deletion. Where deletion of your account would conflict with these obligations, we will retain only the minimum data required to satisfy those obligations and delete all other personal information.
(f) Deletion confirmation: If you request deletion of your account under clause 12, we will confirm what data has been deleted and identify any data we are legally required to retain, including the basis and expected retention period for that data.
12. Your Rights
12.1 Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
(a) access the personal information we hold about you;
(b) correct inaccurate or out-of-date information;
(c) request deletion of your account and personal data;
(d) withdraw consent for location access or push notifications via your device settings; and
(e) lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12.2 To exercise any of these rights, contact us at info@readyfill.com.au. We will respond within a reasonable time.
12.3 If you believe ReadyFill has handled your personal information in a way that does not comply with the Privacy Act 1988 (Cth), you may make a complaint to ReadyFill at info@readyfill.com.au. If you are not satisfied with ReadyFill's response, you may refer your complaint to the OAIC at www.oaic.gov.au.
13. Children's Privacy
13.1 ReadyFill is intended for use by adults (18 years and over) in a commercial or trade context. We do not knowingly collect information from children under 18. If you believe a minor has created an account, please contact us and we will remove it promptly.
14. Push Notifications
14.1 We send push notifications for new job matches, chat messages, quote updates, and important account or service information. You can manage or disable notifications at any time in your device settings.
15. Changes to This Policy
15.1 We may update this Privacy Policy from time to time. When we make material changes, we will notify you via the app or by email. The updated policy will show the revised date at the top of this document. Continued use of ReadyFill after changes are posted constitutes acceptance of the revised policy.